Otis eService

Otis Elevator Company is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. They are a global company boasting approximately 60,000 employees, $12.4 billion annual revenue, approximately 2.5 million elevators and escalators in operation worldwide, and their products are offered in more than 200 countries and territories. In 2015, they approached us to re-skin their maintenance application eService. The focus was primarily on the User Experience inside the app to lead the customer to the most efficient solution for their elevator needs. We aimed to update the interface to a clean and modern aesthetic, allowing the functionality and utility of the application to shine through. Together, we created a captivating and engaging experience for the user base of eService.

Disciplines: App, User Interface, and User Experience


CREATIVE DIRECTION: Corey J. Koberna & Mark E. Dusk

DESIGN: Corey J. Koberna, Mark E. Dusk, and Sarah R. Andrew